Privacy Policy
Last updated: 25 September 2026
1. About this policy
This policy explains how Connie’s collects, uses and protects your personal information when you:
- visit our website, including conniespizzeria.com;
- subscribe to our emails;
- contact us;
- make a booking, place an order or use a delivery service connected with us; or
- visit one of our restaurants.
It also explains how we use cookies and similar technologies and the rights you have under UK data protection law.
2. Who we are
Connie’s operates through the following companies:
- The London Style Pizza Company Limited (company number 16732631), whose registered office is at 75–79 Dulwich Village, London, United Kingdom, SE21 7BJ. This company is responsible for Connie’s London.
- Connie’s (Brighton) Limited (company number 17132694), whose registered office is at 34 Biggin Way, London, England, SE19 3XF. This company is responsible for Connie’s Brighton.
The company responsible for your personal information will usually be the company operating the restaurant you interact with. For website-wide enquiries and marketing, one or both companies may be responsible, depending on the nature of your interaction.
In this policy, “Connie’s”, “we”, “us” and “our” refer to the relevant company or companies.
If you have a privacy question or want to exercise your rights, email hello@conniespizzeria.com with “Privacy” in the subject line.
3. Personal information we collect
Depending on how you interact with us, we may collect:
- Identity and contact details, such as your name, email address, telephone number and postal address.
- Booking details, such as the restaurant, date, time, number of guests, seating requests and any information you choose to provide with a reservation.
- Order and transaction details, such as items ordered, order value, delivery or collection details and payment status. Payments are normally handled by our payment, ordering or delivery providers. We do not receive your full payment-card details when payment is made through one of those providers.
- Marketing details, including your email preferences and a record of when and how you subscribed or unsubscribed.
- Communications, including enquiries, feedback, complaints and other correspondence.
- Technical and usage information, such as your IP address, browser and device type, operating system, referring page, pages viewed and interactions with the website or our emails.
- Cookie and advertising identifiers, where you consent to analytics or advertising technologies.
- Restaurant information, such as dietary, allergy, accessibility or other requirements that you choose to tell us about.
- CCTV images, where CCTV is in operation at one of our restaurants. Signs at the restaurant will tell you when CCTV is being used.
We collect most information directly from you. We may also receive information from a booking, ordering, payment or delivery provider when you use its service to interact with us.
4. How and why we use your information
UK data protection law requires us to have a lawful basis for each use of your personal information.
| What we use information for | Types of information | Lawful basis |
|---|---|---|
| To respond to enquiries, feedback and complaints | Identity, contact and communication details | Our legitimate interests in communicating with customers and improving our service; or taking steps at your request before entering into a contract |
| To arrange and manage bookings, orders, collections and deliveries | Identity, contact, booking, order and transaction details | Performance of a contract with you, or taking steps at your request before entering into a contract |
| To send news, offers and updates you have asked to receive | Identity, contact, marketing and engagement details | Your consent |
| To operate, secure and improve our website and services | Technical, usage and communication details | Our legitimate interests in running a secure, effective business and improving our services |
| To measure advertising and understand website use through non-essential cookies or similar technologies | Technical, usage, cookie and advertising identifiers | Your consent |
| To protect customers, staff and premises, investigate incidents and prevent fraud | CCTV, transaction, communication and relevant identity details | Our legitimate interests in safety, security and fraud prevention; and, where applicable, compliance with a legal obligation |
| To meet legal, tax, accounting and regulatory requirements, and to establish or defend legal claims | Booking, order, transaction, identity and communication details | Compliance with a legal obligation and our legitimate interests in protecting our legal rights |
Information about allergies, health or accessibility needs may reveal health information. Where this is special-category personal data, we use it with your explicit consent or, in an emergency, where necessary to protect someone’s vital interests. Please only provide information that is relevant to your visit.
Where we rely on legitimate interests, we consider whether our interests are necessary and balanced against your rights and reasonable expectations.
5. Marketing
If you subscribe through our website, we use your name and email address to send you news about Connie’s, including restaurant openings, menu updates, events and offers.
We use Mailchimp, a service provided by Intuit, to manage our mailing list and send these emails. Mailchimp processes your information on our behalf and may also collect information about how you interact with our emails, such as whether an email was opened or a link was selected, where permitted by law and your settings.
You can withdraw your consent at any time by selecting the unsubscribe link in an email or contacting us. Withdrawing consent will not affect the lawfulness of anything we did before you withdrew it. We may keep the minimum information needed to record your opt-out and ensure we do not contact you again by mistake.
6. Bookings, orders and third-party services
Our website may link to services operated by other organisations, including restaurant booking, payment and delivery providers such as Deliveroo. Those organisations may collect personal information directly from you and will explain their own use of it in their privacy notices.
We may receive the information needed to prepare and fulfil your booking or order, provide customer support, process a refund, respond to a complaint or maintain legally required business records.
Our website also links to third-party platforms such as Instagram. If you follow a link to another website or platform, its own privacy and cookie terms apply. We are not responsible for how an independent third party uses information that you provide directly to it.
7. Who we share information with
Where necessary, we may share personal information with:
- companies that provide website hosting, content management, IT support, email and data-storage services;
- Mailchimp/Intuit for mailing-list management and email delivery;
- Meta Platforms where you consent to the use of the Meta Pixel or related advertising technology;
- booking, ordering, payment and delivery providers;
- professional advisers, including accountants, insurers and lawyers;
- law-enforcement agencies, courts, regulators, tax authorities or other public bodies where required or permitted by law; and
- a buyer, investor or successor if we sell, transfer or reorganise all or part of our business, subject to appropriate confidentiality protections.
We require service providers acting on our behalf to protect personal information and use it only for the services they provide to us.
8. International transfers
Some suppliers, including Mailchimp/Intuit, Meta and certain technology providers, may process personal information outside the United Kingdom. Where personal information is transferred to a country that is not recognised as providing an adequate level of protection, we use an approved safeguard where required, such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another lawful transfer mechanism.
You can contact us for more information about the safeguards relevant to your information.
9. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting and reporting requirements. In deciding how long to retain information, we consider its nature and sensitivity, the risk of harm, the purpose for which it is used and any legal requirements.
As a general guide:
- mailing-list information is kept until you unsubscribe, withdraw consent or the list is reviewed and the information is no longer needed;
- a minimal suppression record may be retained after you unsubscribe so we can honour your request;
- routine enquiries and correspondence are normally kept for up to two years after the matter is closed;
- booking, order and transaction records may be kept for up to six years where needed for tax, accounting, contractual or legal purposes;
- technical security logs are kept only for as long as needed to maintain and protect the website; and
- CCTV footage, where used, is normally retained for no longer than 31 days unless it is required to investigate an incident or for legal proceedings.
We may retain anonymised information that no longer identifies you for statistical and business-planning purposes.
10. Cookies and similar technologies
Cookies are small text files placed on your device. Similar technologies include pixels, tags, scripts and local storage. They can help a website work, remember choices, measure use and understand the effectiveness of advertising.
We use the following categories:
- Strictly necessary technologies are needed for core website functions, security and recording your cookie choices. They do not require consent.
- Analytics technologies help us understand how visitors use the website. We use them only with your consent where consent is required.
- Advertising technologies help measure campaigns, understand visits resulting from advertising and show more relevant advertising. We use them only with your consent.
The website uses or may use the following non-essential technologies:
| Technology | Provider | Purpose | Typical duration |
|---|---|---|---|
| Meta Pixel and _fbp cookie | Meta Platforms | Measures visits and interactions and helps assess or improve advertising | Up to 3 months |
| Meta Pixel and _fbc cookie | Meta Platforms | Records information about a visit that follows a Meta advertising click | Up to 3 months |
The exact cookies used can change when we update the website or our suppliers change their services.
Our cookie controls show the current categories and allow you to accept, reject or change your choices. Non-essential technologies remain disabled unless and until you consent. You can also block or delete cookies using your browser settings, although blocking strictly necessary technologies may affect how the website works.
Withdrawing consent does not make earlier processing unlawful.
11. Security
We use appropriate technical and organisational measures designed to protect personal information against accidental or unlawful loss, alteration, disclosure, access or use. Access is limited to people and suppliers who need the information for a legitimate purpose and are required to keep it secure.
No internet transmission or storage system can be guaranteed to be completely secure. If you believe your information or an account connected with one of our services has been compromised, please contact us promptly.
12. Children
Our website and marketing sign-up are not directed at children, and we do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us without appropriate permission, please contact us so we can investigate and, where appropriate, delete it.
13. Your rights
Depending on the circumstances, you may have the right to:
- ask for access to the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your information;
- ask us to restrict how we use your information;
- object to processing based on legitimate interests or to direct marketing;
- receive certain information in a portable format;
- withdraw consent at any time where processing is based on consent; and
- complain to the Information Commissioner’s Office (ICO).
These rights are not absolute, and exemptions may apply. We may ask for information to confirm your identity before responding. You will not normally have to pay a fee.
To exercise a right, email hello@conniespizzeria.com with “Privacy” in the subject line.
You can contact the ICO through ico.org.uk, by telephone on 0303 123 1113, or by writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
14. Automated decision-making
We do not currently use your personal information to make decisions about you solely by automated means where those decisions have legal or similarly significant effects.
15. Changes to this policy
We may update this policy when our services, suppliers or legal obligations change. The date at the top shows when it was last updated. If we make a material change, we will take reasonable steps to bring it to your attention.
16. Contact us
For questions, complaints or requests relating to this policy or your personal information, contact:
Privacy Lead
Connie’s
Email: hello@conniespizzeria.com
You may also write to the registered office of the relevant company listed in section 2.